Today’s post is a bit of a rant and a bit of a public service announcement. It’s the story of one of the biggest run-arounds I’ve ever had.
It all started in May of 2021 when I bought my Chrysler Pacifica. It’s a 2017 and I bought it used. You can read the story of that HERE if you missed it.
I paid for part of it in cash but took a note out for the rest of it. The dealer helped arrange the financing. It was to be autopay from my bank account and would come out twice a month for five years.
I had every intention of paying it off early…and I did. Early this month I made the last payment.
Fast forward to mid-July… I checked my bank account and what?? My van is paid off but I noticed on my statement that money for the payment was still taken out. UGH. Of course, when I realized, it was Saturday and couldn’t call and ask about it. Then I started debating…even if I do call someone, do I call Wells Fargo who loaned the money or do I call my local bank that is not Wells Fargo affiliated.
Monday rolled around. I had Kelli’s kids here that day. In the afternoon just after Emmett woke up from his nap, I remembered I had forgotten to call about the money being taken out of my account.
I called Wells Fargo. After the wait period and going through the whole “press one” routine, I talked to a service agent and they said they were sorry but it was my bank’s problem. At least that’s what I understood. She had a thick accent that it made it hard to understand.
So I called my bank. That involved no “press one” routine but the gal I got didn’t know the answer to my question so she talked with someone who did. That person said it was not the bank’s problem and they could not cancel it.
So I called Wells Fargo again. I went through the whole processing my call routine and I finally got someone who tried to be helpful but again…they said they could not cancel the payments that were coming out of my account.
So I called my bank. By now, I was starting to feel frustrated. At least when I called the bank, I didn’t have to re-explain everything but that’s about when Georgia woke up and wasn’t really happy. The bank assured me again that they could not stop the payments from coming out. BUT…they could stop payment and that would cost me $35.
Paying the $35 would be the easy route but in my world…$35 is the cost of the supplies for a cross stitch project and I’d rather have my $35 paying for that.
Both the bank and Wells Fargo kept asking me how I set up the payments. I said at the dealer. It was all just part of the paperwork. They kept asking who did you authorize to take the money out. Well, I didn’t know. I’m sure if you’re like me, you buy a vehicle and just sign the papers they tell you to sign. That’s what I did. Besides, that was a year ago. I don’t remember…but that’s what I assumed I did.
I decided that I was going to call Wells Fargo and ask them if they would go on a three way call…Wells Fargo, me and the bank. So that’s what happened. I had NEVER done a three way call on the phone. I had no idea how I put it together but I did.
By now, Eli was awake too.
After a long back and forth, each of them denied that they could stop the payments from coming out of my account. The Wells Fargo guy finally said, “I think you need to talk to your dealer.”
I called the dealer…again, I had to explain the whole thing twice. Once I told the receptionist…the next the person in finance. They told me I needed to call Pegasus. What? Who the heck is Pegasus??
Apparently, Pegasus set up the payments. I had no idea who Pegasus was. The dealer gave me the number. I was sure this was going to be another runaround.
AH…All three of the kids were awake and none were very happy but I was this far and closing time for places was approaching. I needed to get this call made.
I quickly told them I was told that they were taking money out of my account and I wanted that to stop.
They asked my name.
Last four of my Social Security Number.
Ask why I was canceling.
Thanked me for my business.
I WAS DONE. That call took a max of maybe two minutes. No joke. Two minutes. After all of the runaround that happened in the six previous calls, it only took TWO MINUTES!!
I’ll be honest. I almost didn’t believe it really happened. It happened so quickly once I got to the right person.
A couple of days later, this came in the mail…It finally got me to believe it was all real and somehow some company named Pegasus Pay that I had no idea existed were the real people taking money out of my account. AHH!!
Why this middle man? Who knows?
All I know is that I am very proud of myself for getting to the bottom of it. I’m thankful that I watch my accounts. I’m glad I didn’t have to pay the $35 to stop payment and glad that I contacted Pegasus so I could be reimbursed for that payment.
That’s so helpful as not I don’t feel bad for the purchases I made when I was at the cross stitch retreat. HA!!
I didn’t know if I should write about this or not but then I decided, yes, I was going to. I’m sure I’m not the only one something like this has happened to…and I think we all need a friendly reminder in this digital bill pay society we live in that it is so important to watch our accounts.