I’ve had almost a year long problem with dishwashers. It was about this time last year when my dishwasher discontent started. I hated mine. The dishes weren’t getting clean. I wanted something new.
Finally at Christmas the kids said they’d get me one. Bucks was great and installed it. I was so happy for about 2 months. The top rack in the dishwasher broke. WHAT?? This is only a couple months old. How could it break??
Well I didn’t think about any warranty. I went to Amazon and ordered a top rack bracket. This is the old one and apparently, the new one was supposed to be better as it have screws rather than plastic snap together system.
Karl fixed it.
I was so happy. I thought it all a fluke.
Karl was so happy to. He’s not been known to be the fixer of the family but with this fix, he proved to us all he can be.
Well believe it or not but about three weeks later, it broke again. This time I was telling one of the kids and they said, did you call in about a warranty. Hmm. Ya. The dishwasher had a warranty for a year. Surely this break would be covered by a warranty.
I called in. Yep, it was covered by the warranty. They offered to send me the part. I waited and waited for it to come. At the time of the call I think it was late April or early May. Well the part didn’t come and didn’t come. I ended up calling in and asking about it. Supposedly they had sent the part. They blamed covid on it not coming.
I waited….two weeks later, still no part. In the meantime we had used the dishwasher with the bottom rack only occasionally putting a couple plastic glasses in the top rack. Then the dishwasher started leaking water.
At this point I was very upset. I called into the company again. I told them I wanted a tech to come and look at it…and by the way, where was the part to fix the dishwasher top rack?? Well apparently the part for the top rack got damaged in the mail and was no longer coming my way. WHAT???!!!
So I asked that the part be expedited. The person on the line said no…she couldn’t get it expedited. I explained to her that it had more than a month without dishwasher and I was frustrated. She passed me on to her supervisor. Well she did “expedite it”.
Two weeks later the repair guys showed up to look at the leak. They said that the leak was due to the rack being a problem. The rack was putting pressure on the door and the door was opening thus the leak. Hmmm. I didn’t buy it but okay. The part had come for the upper rack and I showed the part to them already knowing what they were going to say….wrong part. UGH.
I asked them if they could order the part and they did…and two weeks later they came back and fixed it.
Whew…I finally had a working dishwasher…or …
did I? No. I didn’t. Oh my word!!!!!!!!!
The dishwasher still leaked.
I called in again. I know the whole routine for calling in now. I know what prompts to push without even waiting for them to tell the prompts to me. How frustrating.
They said they would send a tech…but then there was whole problem. The repair place that came before wouldn’t come as Whirlpool, the maker of my dishwasher hadn’t paid them yet. UGH. I understand that they wouldn’t come without getting paid but seriously…this was getting annoying.
So the person from Whirlpool dispatched someone else. Well…not really. Let me explain. The place that originally came, Buchheit Appliance, is in a neighboring town. It’s a small town…I’ve been up and down the streets often. I do not fault them for not coming if they aren’t getting paid. So Whirlpool told me they were sending Sims TV and Appliance from the same town. The town is small. There wasn’t a Sims in that town. How could they be dispatching them? As far as I knew, they didn’t exist. Then I reasoned maybe someone fixes things out of their garage and went with it. They were supposed to arrive a week later.
So I waited…handwashing all of the dishes. In the meantime someone told me that if I used brand name dishwasher soap, the dishwasher wouldn’t leak so I tried that…no luck. This time when it leaked I found the leak myself and took pictures. I felt like they previously didn’t believe me that it was leaking. UGH.
Check out that white piece on the right, there is a drop of water ready to fall off. THERE WAS A LEAK!!
The repair person never showed on the day it was said they would come. It was a Friday so I waited for Monday to call in AGAIN.
Can you believe when I called there was a 190 minute wait to talk to a customer representative?? There was. Can you believe that the first song they played as the “wait time music” was “Don’t you forget about me” from the Breakfast Club movie. I really felt that was quite ironic.
Well, the wait wasn’t 190 minutes. It was two hours though. I was right. There is no “Sims TV and Appliance” in that town. It’s actually the same place, Buchheit, that originally came. They are listed both ways at Whirlpool as their parent company is Sims…but they go under the name Buchheit. Well, Buchheit still hadn’t gotten paid by Whirlpool so they weren’t coming. UGH!!!!!!!!! Can I SCREAM yet???
Finally Whirlpool called Sims (or Buchheit-same place) and assured a payment would be coming. Would they accept my repair?
While I had the lady on the phone I asked if they had a “lemon policy”. At some point do they ever just replace the dishwasher. Seriously, I figured I must be a candidate for a lemon. She assured me there wasn’t but asked if I was willing to accept a $75 VISA gift card for my inconvenience. UGH. I said yes. For all the trouble I had…I still feel like $75 is a spit in a bucket.
They would. A couple days later the repair man showed up. He opened the dishwasher and in the bottom of the dishwasher was a metal straw. He was sure that the dishwasher was leaking because that metal straw had jammed the “float” open. UGH. No. I knew it wasn’t that. The metal straw was from the last load of dishes I had washed and the dishwasher had been leaking for a long time before that. AHH!! I was so sure the guy wasn’t going to believe me again. This has been such a frustration for me.
He ended up watching the dishwasher cycle through and finally told me that yep. It was leaking. Oh my word. I was finally slightly hopeful.
Of course the guy didn’t have the part. That would have to be ordered. Oh my. I was sure that I’d be waiting another two weeks but I didn’t. Three days later when I wasn’t home I got a call. Was I home? They were coming to fix the dishwasher. Crap. I wasn’t home. I was told that before by Whirlpool that someone had to be present while they fixed it. I told them I’d try to hurry home and be there in an hour. Could that work? The lady said I didn’t need to be home….was there a way for them to get into the house. YES. So…I came home and found this…
…and the dishwasher was running.
So. I am hopeful. Will it work? I have no idea. How long will it work? I have no idea. Will I ever buy a Whirlpool again? NEVER. Never, Never, ever, ever, EVER.
On a side note:
Every time I called in I was asked if I had an extended warranty. I said no. Every time I said, my dishwasher isn’t a year old so I didn’t need one, right? They said yes, I was right.
Note: So often people buy an extended warranty on products at the time of purchase. You don’t need to. Check how long your warranty is good for. Buy the extended warranty a few days before that warranty expires. Otherwise you have a double warranty for the first year. You actually will get an extra year of warranty if you do it the way I suggested.
So wish me luck. I’m hoping to run it tonight. If you hear screaming for northeast Iowa way, it’s me…and the darn thing isn’t working again. Fingers crossed….I’ve had enough dishwasher woes.