I have Internet….you read it right. I am back on line!!
Last Saturday we had the lightening strike that took out the computer modem. I called into Windstream (our internet provider-which I no longer recommend). I was on hold for about 20 minutes, I got through and for some reason, the call dropped. I called back and was then on the hold trying to get things figured out for 98 minutes.It was the typical now days run around…”you can no longer buy a modem from us, you can only rent them”…and that rent will only be $9.95 a month. I said I wanted to buy it out right. Of course they couldn’t do that. I asked if I could just buy one in town….”of course there was that option but there would be no tech support to help set it up”. It all just makes me angry…really angry…so while I am on the phone wanting the new modem they thought they would review my speed. I was fine with what I had. They pushed more speed. I said I didn’t need it…they pushed more speed..and that modem I wanted…well there would be no tech services who would come to my house for that if I went with the $9.95 package. I would need the $29.95 per month package instead. I was getting angrier by the minute. Just give a modem and a dude to come and put it in. I don’t want anything else.
This all happened on July 23rd. They said they could someone would call me in 24 hours and let me know when the service guy would be out. I expressed to her that I have the blog and a website and need internet. She said she would note that. I asked if that meant that I would get a call on Sunday…she said yes because they work seven days a week.
24 hours later…no call.
I called in and asked about it 48 hours later. I was then told August 9th I’d get internet again. That made me crabby. Why didn’t they say that to start with? Probably because they knew I’d be bothered. Then I got some long run around that I actually had an “order” and an “upgrade”. Being I had the “upgrade” the “order” couldn’t be processed sooner. WHAT?? I never wanted the upgrade in the first place. Just give me the “order” so I can have internet again. Well this department couldn’t change it because there was the “upgrade” attached and she wasn’t authorized to un-attach them. Of course that office of the company where the “un-attaching” happens was closed for the day. She did forward me onto someone who forwarded me on to someone else who gave me Friday as a date for them to come.
Now I was completely frustrated by the whole “order and upgrade”…but at least they’d come Friday.
I told myself I’d just have to wait until Friday and all of you would just have to be patient with me. Then Thursday the modem came in the mail. I was so confused. Why was I getting this? I thought the repair man who was responding to the “order” was bringing it.
Friday comes…the phone rang it was Windstream. I was called and told “sorry…no internet for you today”. WHAT??? I was so crabby. I had planned to catch up on everything over the weekend. The lady assured me that I’d have internet by August 5th. UGH!! I was also told that I “could just go the library and have internet access if I needed it…business have to do it all the time”. Well in our little town the library closes at FIVE and work until five….
We had already talked to other people and were investigating a new internet provider. Who wouldn’t after all this??
Kelli came home and GLORY BEE!!! She hooked up the modem for me. I have internet. I hugged that girl and pronounced her the favorite child of the day!! I can’t tell you how happy I was!! I could put 27 explanation points behind that statement and I still don’t think it would express my happiness.
So here I am …on line…writing blog posts. I know I promised an update on my foot but that didn’t happen. It’s coming. Watch for it on Monday night.
If you emailed me lately, please be patient, it’s going to take a bit of time for me to get to the bottom of my inbox. I have so many fun things to tell you about…this week of childcare, goodies in the mail and oh my, I’ve had no internet so I’ve been SEWING up a storm! Stay tuned…I’m back!