Living in the boonies, customer service can be a real issue. We live between about 4 towns that have appliance stores and no really wants to send a repair man this way in a punctual fashion. We have bought appliances from several different stores…same results…waiting a week or the denial that anything could be wrong. When the dryer acted up last week I just cringed.
The dryer is old. We have LONG ago given up getting a repair man from the place where we purchased it….so hubby to the rescue. He decided to take it apart and see what it wrong with it. While he was doing that, we decided that we would be willing to spend $100 on it to fix it. We don’t use the dryer a lot. I use my drying rack or I use my outdoors clothesline. Sometimes, it’s just nice to have to a dryer…those solid colored shirts that collect lint, Kalissa’s work uniform…those rainy days…yes we still need a dryer.
After taking it apart, he found the problem. We started the debate. Which appliance store would we try…..then I asked, “Do you suppose they sell them online?” After investigating…Yes, they do sell parts on line. I checked the first place…$107. UGH. That’s over the $100 repair budget. I checked another place $79. Once I added shipping on, it was real close to the $100 repair budget too. Oh decisions….I tried one more place online…$25…WOW. With shipping $35.
Now we were skeptical. Would the piece fit our dryer? Why such a big price difference between the sites? I emailed customer service giving them the make and model information I had and yes…it would fit. We ordered it and now the dryer is working again!! Here is the company website just in case you ever find yourself in this situation.
I love having a handy hubby….
Even after waiting a couple days for hubby to take it apart, waiting for the delivery and waiting for hubby to have an evening off to fix it, I still got the best service….all fixed in 6 days.