I’ve been so very frustrated over the last months waiting for the furniture that we ordered for the living room. You might remember that we had ordered furniture while Kramer was still living. We had bought Kramer’s lift chair on our way home from one of his last radiation appointments. We bought his chair right off the showroom and took it with us. Kramer was way too pooped that day to do any more shopping than to just pick out his chair so the plan was that Kalissa and I would go back and pick out the rest of the furniture in a couple days.
Well Kalissa and I did go back. We went on May 11th. We picked it out and ordered it. I told you about it in this blog post. As we were shopping Kalissa was irritated with the sales lady. She didn’t bother me that much. I could see that she was busy and was giving her the benefit of the doubt. Kalissa, no so much. Then as we were looking I said, “what about this?” Kalissa said, “No”. Then the sales lady, Carol, butted in and said to Kalissa, “Whose checkbook is paying for this, yours or hers?” I’ll admit after, the tone she used to say that, I was kind of wondering about her but still, I wasn’t as quick to judge as Kalissa was.
There was a set of furniture I liked a little better than what we ordered, but after a bunch of checking and rechecking, the furniture was being discontinued. Hmm. I liked it but it was a little expensive and I didn’t like that the matching chair wasn’t a rocker….but if I took it, I could have it right away. I could order a different chair that matched. Hmm. It was a tough decision. Although this company Southern Motion, custom made pieces, the style was discontinued. Then the sales lady suggested what I ended up getting. It was made by the same company. It wasn’t discontinued I could get a rocker and in the gray color I wanted and it only took 6-8 weeks. Well…that didn’t sound terrible. Our couch was in terrible shape but I thought it could last that long.
We ended up ordering the furniture. That date we ordered it was May 11th.
Fast forward to May 28th. Kramer went to the doctor and was told he only had 3-4 weeks to live. UGH. We knew we’d be getting lots of company. Kalissa (unknown to me) called Lansing Furniture where we got the furniture and explained our situation. She asked if there was anyway to rush the furniture order. Carol, our original sales lady, kind of humphed and said, “No”. No words of sympathy. Just no. At this point, 2 1/2 weeks had passed.
Kalissa decided to bring her couch and loveseat to my house. She figured she was going to be spending most of her time here as she wanted to spend all the time she could with Kramer.
Kramer passed away on June 2nd. On the 6th, I told Kalissa to take her furniture home. We had three chairs in the living room.
Sometime during the last week of June Kalissa called over to check on the furniture. More than six weeks had passed…. I was eager for furniture. No one had called to let us know anything about it. Kalissa was told that if should arrive by July 8th maybe sooner. The 4th of July holiday might screw that up.
The 4th came and went. July 8th came and went. On July 11th…(two month of calendar time had passed. NINE weeks had passed) We heard nothing. I called and asked about the furniture.
I was told it was shipped out on the 27th or so and tracking said it would arrive on the 16th. I told her that the time had passed that I was promised the furniture and now my concern was that it was going to sit in their warehouse and wait for the delivery truck to have other things that were being shipped this way before they would actually deliver it. I said being we were told 6-8 weeks, it really wasn’t right that we didn’t get the furniture as soon as it came in. I was told that she would ship it out as soon as it came in. She said, should it come in Thursday, they would deliver Friday.
The next week rolls around. On the 17th in the morning I got a call. The furniture was in and would be delivered Friday. This was the VERY FIRST conversation that Lansing Furniture initiated. This is a couple days short of 10 WEEKS since I ordered. They never followed up with us unless we called. I was frustrated. Carol had told me on the phone, if the furniture comes in, it will be delivered the next day. This was Wednesday. The next day was Thursday. I told the gal on the phone that I was sure there was a mistake, Carol had told me it would be delivered the next day. I asked that she please check with her. Before I hung up I made sure to double check and ask if the furniture was in their warehouse and the receptionist assured me it was.
Carol called me back. I was informed that I should be happy that it was going to be delivered on Friday. I asked if there was any compensation for their late delivery and that the furniture was coming 10 weeks out rather than the promised 6-8 weeks out. I was curtly told that I could read my contract, there were no promises.
That’s when I made a promise. No more furniture EVER will come to this house from Lansing Furniture. In my world…that’s all bad business. If a store says 6-8 weeks. Sometime in the 7th week they need to track the order and inform the customer. They need to initiate the conversation.
If the furniture isn’t there in 8 weeks, they again need to call the customer and apologize. If we would have gotten a simple call from them saying there was a delay….saying they were trying….anything that was kind and treating us like we were people who paid their good hard earned money for something and not just a commision check, it sure would feel a whole lot better to me. From my standpoint, Carol did a terrible job in handling our sale.
I’m not super impatient…I’m not rude. I want a company to stand by what they promise. I want quality customer service. We didn’t get it at all.
So the new furniture is nice….I like it….will I do business at Lansing Furniture again? NO. None of my kids will either.
The kids LOVED when the delivery truck came. LOVED!!
While they were unloaded it, I had the kids come up with some new rules for the furniture. Let’s hope they can stick with them. As a childcare provider, anytime new furniture comes, you just know, something is going to happen to it. The last time I got new furniture, the very same day I got it, a childcare kid ran into the living room with frosting all over her face and wiped it across the couch.
The loveseat has recliners on each side so the kiddos had to check them out.
So far we really like them. I’m thrilled to have a rocker recliner. It’s so much nicer than a glider for me. Often at childcare I am feeding a baby and have one kiddos on each arm of the chair. It’s a great time to visit with the kiddos.
Here’s Georgia and Gannon trying out my chair.
Can you believe they have gotten so big? Georgia stays her little peanut self and Gannon just grows and grows!! Can you believe they are only one week apart in age??
I’m still working on getting a few things together. I promise…more pictures of the living room when we get up the shelving and other things. In the meantime I figured I better tell you the “furniture story”. So many of you have asked for it!!