I’ve had almost a year long problem with dishwashers. It was about this time last year when my dishwasher discontent started. I hated mine. The dishes weren’t getting clean. I wanted something new.
Finally at Christmas the kids said they’d get me one. Bucks was great and installed it. I was so happy for about 2 months. The top rack in the dishwasher broke. WHAT?? This is only a couple months old. How could it break??
Well I didn’t think about any warranty. I went to Amazon and ordered a top rack bracket. This is the old one and apparently, the new one was supposed to be better as it have screws rather than plastic snap together system.
Karl fixed it.
I was so happy. I thought it all a fluke.
Karl was so happy to. He’s not been known to be the fixer of the family but with this fix, he proved to us all he can be.
Well believe it or not but about three weeks later, it broke again. This time I was telling one of the kids and they said, did you call in about a warranty. Hmm. Ya. The dishwasher had a warranty for a year. Surely this break would be covered by a warranty.
I called in. Yep, it was covered by the warranty. They offered to send me the part. I waited and waited for it to come. At the time of the call I think it was late April or early May. Well the part didn’t come and didn’t come. I ended up calling in and asking about it. Supposedly they had sent the part. They blamed covid on it not coming.
I waited….two weeks later, still no part. In the meantime we had used the dishwasher with the bottom rack only occasionally putting a couple plastic glasses in the top rack. Then the dishwasher started leaking water.
At this point I was very upset. I called into the company again. I told them I wanted a tech to come and look at it…and by the way, where was the part to fix the dishwasher top rack?? Well apparently the part for the top rack got damaged in the mail and was no longer coming my way. WHAT???!!!
So I asked that the part be expedited. The person on the line said no…she couldn’t get it expedited. I explained to her that it had more than a month without dishwasher and I was frustrated. She passed me on to her supervisor. Well she did “expedite it”.
Two weeks later the repair guys showed up to look at the leak. They said that the leak was due to the rack being a problem. The rack was putting pressure on the door and the door was opening thus the leak. Hmmm. I didn’t buy it but okay. The part had come for the upper rack and I showed the part to them already knowing what they were going to say….wrong part. UGH.
I asked them if they could order the part and they did…and two weeks later they came back and fixed it.
Whew…I finally had a working dishwasher…or … Continue reading