Monday my mission was to get a range hood for the new house. I need white and I needed 30″. I went to a local town where three different places that sell appliances. I thought the odds were good that one store would have one. I do like to shop local when I can but sometimes it’s difficult and honestly sometimes not worth the hassle.
I stopped at the first place. All workers were on their cell phones. When someone did come to help I told the guy what I needed. White-in stock-30″. He was rude and not helpful but assured me that yes they had what I needed. I bought it…or at least I thought I did. I wrote the check and paid and then oops. They don’t have it in stock. They could have one there by Wednesday. They have other stores and one of the other stores had one in stock. I could come back Wednesday. I wanted it today. I didn’t want to drive a half hour back to pick it up.
The second store I stopped at I walked in and said I need at exhaust fan for my stove-white-in stock-30″. I was told that they were call range hoods…not exhaust fans and no they didn’t have one.
The third store I stopped at I walked in and said I need at exhaust fan for my stove-white-in stock-30″. The don’t have them in stock but their other store has them and they could have it there on Wednesday.
I stopped at another shop I walked in and said I need at exhaust fan for my stove-white-in stock-30″. They were happy to write up a ticket for me for a stainless steel one. I need white. SORRY. Again they could order it and I could drive back and pick it up on Wednesday.
I called a fifth store. It was an appliance store in the opposite direction. I said I need at exhaust fan for my stove-white-in stock-30″. After waiting on the phone and wondering if I had been disconnected I was again told that they could order it and I could drive over and pick it up on Wednesday.
I get completely frustrated with local stores that don’t have what I need but then suggest that they can order it for me and I can drive back and pick it up….Don’t they know that I can order it for myself and get it delivered to our door-typically with free shipping and I won’t have to drive to get it?? I want to shop local. I tried five stores….I ended up on Amazon and ordered it and you guessed it! They will deliver it to my door on Wednesday and I don’t have to go pick it up. I have had this experience more than once. After a customer hears this same line again and again, how long does it take until the customer simply gives up on the store and just orders for themselves?
In my world, my time is precious…my money is precious. I spend $6 in gas to drive to town. I wasted two hours of my life. I was left feeling frustrated. For me, experiences like this make me wonder how long small businesses will be able to stay open.