I will always and forever be amazed by the power of one little fuse.
Last week when went to use my new Milly APQS machine, I ran into a little problem. The quilt was loaded. I was ready to tighten everything up and…the automatic fabric advance wouldn’t work. For those of you who don’t know about automatic fabric advance let me explain. There is a foot feed on the machine. I can push it, just like a sewing machine petal and the quilt will advance or reverse. It’s a feature I gladly paid extra for. The only problem, if it doesn’t work, I can’t quilt.
After looking and investigating, I could see the problem. Then I called the company. I’ll admit, I was frustrated. The reason I had bought the machine was so that I wouldn’t have trouble. Then I took a deep breath and calmed down.
Then I called the company. They were short staffed so I left a message. Then I called Lucy, the dealer I bought it from. Lucy didn’t know what could be wrong. The company called back a short bit later and said I needed a fuse. I went to town to find a fuse but the fuse was supposed to be a “slow burn” fuse. I went to all the places, and no slow burn fuse. I ended up getting a regular fuse and it worked.
In the meantime, APQS called back to check on me. I explained the fuse situation. She said it would work but that in the future I should have the “slow burn”. I ended up ordering them from the company and now, I have a little stock pile. Lucy called to check up on me too.
I love good service and I can say so far, I am totally impressed with APQS. I am also impressed with the power of one little fuse.